Great working environment, although retail hours can become stressful - Sales Consultant CarMax Employee Review

4.0
7 Apr 2014
Recommend
CEO approval
Business outlook

Pros

At my store, we have a great sales team. Our sales managers are qualified to give advice when necessary but rarely micro manage. Our training process is one of the best in the industry and that allows more potential for success. The equities we practice are beneficial on and off the job. We are great people selling good cars. I truly enjoy working with customers and changing their opinion of how car buying should be.

Cons

Commission can be a roller coaster ride, but it's all about having common sense and a savings account for the great weeks. Sometimes the revolving door of one department leads to frustration for all departments. For example, if inventory starts a new associate just assume cars will be parked anywhere and it is made unclear who is responsible to correct it. Company is expanding too rapidly. I have personally experienced a downfall in vehicle quality especially when bringing vehicle in from other locations.

Explore other reviews about CarMax

5.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

You are your own boss

Cons

Slow days can be demotivating.

4.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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