Not the company it use to be - Anonymous employee CarMax Employee Review

2.0
22 July 2010
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible work schedule, good benefits, employee purchase discounts, variety of cars to choose from, for the most part coworkers are good.

Cons

Constantly lowering of standards. The policy changes that have occurred in the past year seem to always hit the pockets of commissioned & hourly associates. Management seems to have very little respect for employees in all departments. The open door policy for associates is rapidly closing speak up or complain & you may find yourself quickly unemployed.

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5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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