Down The Tubes - Sales Consultant CarMax Employee Review

2.0
24 June 2023
Recommend
CEO approval
Business outlook

Pros

This starts as a great place to work, they provide all the training you need, and then continue to train the crap out of you, even though it’s repetitive. Can be a fun, team environment at times. It’s nice to offer customers a low pressure, easy shopping experience.

Cons

Inconsistent income with it being commission and they keep changing the payment structure so that sales consultants get paid less and less and you have to at times split your pay with others even if they did nothing. This is a very “corporate” company, the top dogs make way too much money, 6+ figures while everyone else gets paid crap. The LGM at Chattanooga has a huge ego. You are never exempt from training even though you’ve shown time and time again you can demonstrate what you’re being trained on at the “world class” level. The prices of the cars have risen so much, it’s harder to sell them. You can get a new car for almost the same price as some of the new ones.

Explore other reviews about CarMax

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Communication, acknowledgment, recognition, growth, benefits

Cons

Work life balance as a sales manager is difficult when you have smaller children

4.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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