Good until its not - Sales Consultant CarMax Employee Review

3.0
13 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Management is helpful but only as long as the rules are met. Pay is guaranteed at minimum of 20$/hr and if you make more they pay it out. If you try and put in the work they pay comes out to about 28$/hr, and if you put in overtime a lot more(not that they pay for it, you are just able to close more deals is all).

Cons

This pay is only for the first ~6 months, afterwards they only pay commission or 7$/hr, whichever is more, a pay that you would pay back the next check. Talking to vets they all told me that they commission changes and never in favor of the consultant. The commission is the worst in the industry but since prices are set on cars it is easier to sell cars and sell them fast. Still though I would say that its a good job if your stuck, use them like they use you(mutually) and find something better as you level up your sales skills.

Explore other reviews about CarMax

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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