Great Company, no growth - Customer Service Advisor CarMax Employee Review

3.0
23 June 2024
Recommend
CEO approval
Business outlook

Pros

Pro associates and do seem to take care of their own

Cons

No growth opportunities although they keep promising there is.

Explore other reviews about CarMax

5.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

a people driven company that sells cars

Cons

Inner network devloper compabalility is lacking

1.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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