Sales Consultant - Sales Consultant CarMax Employee Review

3.0
7 Mar 2016
Recommend
CEO approval
Business outlook

Pros

Really nice people, friendly environment, lots of feedback, and constant training. The process is definitely streamlined and customers do claim they have great experiences and send referrals. The no-haggle policy takes away that particular stress and game-playing you find at other dealerships.

Cons

Because sales managers are motivated to make their bonus, some of there are not very good at being transparent and the empowerment piece gets outweighed by constant criticism--this is different from critical feedback. Unless you are in president's club, there is no consistency in your schedule, which makes it so difficult to do volunteer work and even find time to work out. This position will also have you do so much work that is not directly related to being in front of the customer and gets frustrating because you know you are not making any money from the efforts you are putting forth. The trick is to constantly adjust your attitude and know there is a natural wave in commission sales; you are going to have a terrible month, but it will be followed by a much better month because the nature of these sales is widely about being in the right place at the right time.

Explore other reviews about CarMax

5.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

You are your own boss

Cons

Slow days can be demotivating.

4.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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