Stay Away, toxic culture, poor leadership - Account Manager CareDx Employee Review

1.0
14 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Strong science backing the testing. The fellow reps are great people and work really hard. Almost everyone feels like they have a best friend in work to commiserate with. The old CMO and CEO were great and set this company up with a lot of success.

Cons

Catty sales directors run this company through micromanaging hard working reps. They often behave unprofessionally and do not know how to lead. Executive leadership is the same. HR department is none existent. Bad behavior is somehow rewarded and P club rewards are a joke. If you want to feel like you’re back in high school this job is for you then, work under catty gossiping managers who do not know how to lead their sales team. Also very too heavy in leadership, executive leaders put themselves in the field too much which causes huge messes more than half the time.

Explore other reviews about CareDx

5.0
9 Sept 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Strong Leadership Mission-Driven Culture Growing Company Innovative Collaborative

Cons

No concerns, this company is moving transplant care forward!

1.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Lots of autonomy in position. Depending on the RD, most Regional Directors are supportive and not micromanaging.

Cons

For the sales force, CareDx is "penalize for performance" not "pay for performance." Quotas are adjusted harshly each quarter. There is, and has historically been, a very high turnover rate of the Transplant Account Manager (TAM) role at CareDx. This company loses 3-4 strong performing TAM's every 6 months, which is 10% of their sales force, constantly turning over. This company loses top performers because they are not compensated well, they are not losing the bottom performers. Customer accounts have noticed and are aggravated, "Who is our Account Manager now?"

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