When the heart leaves, so does the talent - Senior Account Manager Carnegie Dartlet Employee Review

1.0
19 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Remote work environment Unlimited PTO if you have the bandwidth and manager who supports work/life balance Colleagues are amazing but clearly under water and stressed. Morale is low even amongst those with long tenure

Cons

What happens when a company touting their “people first” ethos sells out to private equity? The slow death of what made Carnegie a great place to work. In the past I was happy to recommend open positions to my network as Carnegie felt like a rare gem in the agency landscape, but today I would not share an open role with anyone. The openings are there because talented people are fleeing the high-stress/low stability work environment or are dismissed from the company with little compassion or explanation. One day they’re a green bubble on slack, and the next they’re like a ghost who you’re not allowed to ask about. Every day a new team member departure is announced and that, coupled with steadily dropping morale in the last ~10 months from constant restructures and lack of basic human empathy, leads to a workplace where cheer feels forced. Company “events” feel like mandatory places where you need to show how much you love it here even if the reality of your day is far from the “people first” workplace they talk about. Even if you are insulated in a smaller team or with good direct managers, the constant restructures and firings lead to a lot of stress and feeling like the company is spinning its wheels. It’s demoralizing point blank. As other reviews have alluded to, it feels like the same 10 people constantly get promoted to new roles while others are passed over. As Carnegie acquires new companies it also frequently fires their leadership after a few months once they wring out any industry good will or novel approaches - taking what they’ve built over years and discarding them like used batteries who have been sucked dry. The writing is on the wall that Carnegie cares more for its profits and benefiting the private equity firm than taking care of its employees. A place that once felt like a breath of fresh air now has the corporate stink.

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Carnegie Dartlet Response
6mo
Thank you for taking the time to share such a candid and detailed perspective. It is painful to hear that the rare gem feeling you once associated with Carnegie has diminished. We value the dedication of our long-term employees and appreciate your honesty regarding the impact of our recent transitions and restructuring. Moving into a new chapter of growth often brings growing pains. We take your comments about transparency and the forced nature of morale very seriously. It is never our intent for “people first” to feel like a hollow phrase. We are committed to looking closely at our internal communication and how we support our teams during these changes. Please reach out to me directly at hr@carnegiehighered.com with any questions or comments.

Explore other reviews about Carnegie Dartlet

5.0
12 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The people are truly kind, collaborative, and mission driven. Everyone genuinely cares about supporting higher education and helping clients succeed, and that shows up in how teams work together day to day. There are a lot of smart people here, and the culture is collaborative rather than competitive. It feels like everyone wants each other to win. There are strong opportunities to work cross functionally, learn new skills, and try new ideas. There is also real room to fail, test new approaches, and learn without fear.

Cons

The pace is very fast. The work is good and meaningful, but it can feel intense at times. I also wish compensation were higher, especially given the speed and level of responsibility.

2
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Carnegie Dartlet Response
4w
Thank you for taking the time to share such positive feedback! It is incredibly rewarding to hear that our mission to support higher education resonates so strongly with your day-to-day work. We are very proud of our collaborative team, and knowing that you feel encouraged to cross-train, innovate, and try new approaches without fear of failure is the best compliment we could ask for. We hear your feedback regarding the fast-paced intensity of the work and compensation. We know how hard our teams work, and we are continually looking at ways to ensure our salaries remain competitive and that our workloads remain manageable during busy seasons. If you ever have specific ideas on how we can improve the day-to-day pace for your team, please feel free to share them with us at hr@carnegiehighered.com.
1.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

The client portfolio is genuinely interesting, and the peer-level team is incredibly talented, collaborative, and supportive. There are great people working here at the execution level, and you will build strong professional relationships.

Cons

Retention and management are major issues. Turnover is incredibly high, particularly within the first 90 days for new strategists. The company conducts surveys regarding capacity, but internal data is ignored—workloads routinely exceed promised limits (e.g., managing 12 clients when internal models cap roles at 8). Furthermore, the management style leans heavily toward negative critique rather than constructive coaching, creating a lack of psychological safety. Internal mobility is also poorly handled. Toxic culture.

10
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