AI - Senior Technical Support Engineer Celonis Employee Review

5.0
30 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Great company and a lot of opportunity.

Cons

Company is not well-known; and the technology is a bit niche.

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Celonis Response
7mo
Hello Celonaut, Thank you for your review. We hear your point about the technology feeling "niche" and the company brand awareness. While we are indeed specialized, we view this as a strength. We are defining the Process Intelligence category, and we are working hard to expand that awareness globally. Your work in Support is critical to that mission because customer success is our best marketing. We also appreciate your candor regarding turnover in middle management. We know that for The Best Team Wins, we need strong, consistent leadership at every level. Stabilizing and supporting our middle management layer is a priority for us to ensure that teams feel supported and have the guidance they need to thrive. Thank you for continuing to build Celonis with us. People & Culture Team

Explore other reviews about Celonis

5.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

Interns are treated well, given lots of training and projects. The amenities are fantastic

Cons

None so far. The job is not easy but it shouldnt be

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Celonis Response
3w
Hello Celonaut, Thank you for sharing your fantastic 5-star review of your experience as a Summernaut Intern in our Raleigh hub. We are thrilled to hear that you are enjoying our office amenities and finding our training frameworks and projects both highly valuable and engaging. Our student programs are designed around the belief that 'The Best Team Wins' when we empower our emerging talent with impactful, real-world responsibilities from day one. Your perspective that the role is appropriately challenging perfectly reflects our 'We Own It' mindset—embracing complex tasks with the energy and determination required to drive meaningful professional growth. Thank you for your hard work, dedication, and fantastic contributions to Celonis during your internship. Regards, People and Culture Team
2.0
28 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Unlimited PTO and smart people, who unfortunately are leaving.

Cons

Sales and technical teams are not always set up to succeed together, which creates unnecessary pressure on technical teams and contributes to burnout. There is a strong focus on growth, but employee retention does not receive the same attention. Compensation is not always competitive, and career advancement processes can feel inconsistent depending on the opportunities available to you. All approvals run up to founder level.

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Celonis Response
2d
Hello Celonaut, Thank you for sharing your candid perspective with us. We take feedback regarding burnout seriously, as maintaining a sustainable environment is critical to keeping our talented people energized and engaged. We are also continuously working to refine our internal development processes and review structures to make career progression more transparent and consistent. If you are open to sharing more, we would highly value a deeper conversation regarding your specific experiences with cross-functional alignment or internal approval workflows. Please feel free to reach out directly to the People & Culture team Regards People & Culture Team
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