Disrespectful manager with an arsey attitude - E-Commerce Manager Central 23 Employee Review

Hello, Thank you for your review and for the feedback. I’m sorry to see that you had a negative experience at Central 23. We aren’t perfect and I know we make mistakes. We also strive to improve as much and as quickly as possible. That’s why reading this feedback is useful, it shines a light on some of the areas we need to work on. In regards to onboarding, I get where you're coming from. We have tried to prioritise finding candidates who can hit the ground running and who learn as we grow. We do this because we don’t yet have all the answers and want to surround ourselves with people who are hungry to figure out the answers themselves. A lot of the projects we work on are new frontiers for the business so we don’t always have a solid framework for onboarding. I would hope that the objectives for the role were quite clear from the start. However we will strive to make the objectives even more clear to help with onboarding. One of the ways we are trying to improve our onboarding is enhancing the social connections between new recruits and existing team members. We will also be putting together documentation that gives new employees more flavour into who we are and why we do what we do. We aren’t always able to offer support in relation to the granular workings of a specific role. The only reason for this is because we probably don’t have the answer to it ourselves and our hope is that the team member working on that project will figure it out. However we try extremely hard to offer support for our employees from a moral and motivational perspective. I’m sorry if you didn’t feel this and I’m going to make sure we make our support even stronger. In regards to lack of awareness for legal protocol, you’re right. We are a small business and we are not lawyers. We do however have an external law firm who consult for us. I can assure you that we would never knowingly underpay anyone. If we were to mistakenly underpay anyone, we would rectify it immediately. There have been instances in the past where we have had to let people go and often we will go over and above what is required by the law or stated in contracts because we feel it is the right thing to do (e.g. paying more than the notice period states). It’s a real shame your experience at Central 23 wasn’t positive. We do try our best to create a working environment that is fun, relaxed and creative. People can work where they want and can choose when they work. We want to surround ourselves with people who are happy and enjoy what they do. We really believe that if people aren’t happy, they shouldn’t be working with us and should find something that makes them happy. Positivity is infectious and oozes through to our products, marketing, customers and anyone else who may interact with our brand. Once again, I’m sad to see you didn’t have a good experience here. I hope you found something that was more suitable to you. Thanks for the feedback, we have discussed it internally and will be implementing some of the changes I mentioned above. Luke Shelley Co-CEO