Company is on the slide, unable to retain talent - Client Facing Role ChurnZero Employee Review

2.0
11 Apr 2022
Recommend
CEO approval
Business outlook

Pros

- True unlimited PTO for non-managers - Most managers do not micro-manage unless you are under-performing - Most people in the company are intelligent and are pleasant to work with - Technology is not that difficult to understand if you have any background in SaaS already - Health benefits and HSA are very solid, 401k is almost on par with other similar companies

Cons

- Most managers are first-time managers that receive little to no training or assistance on their journey; very apparent when individual contributors are given promotions and do not translate well to management - Pay becomes a bigger joke every single day, we are so far off the market average for most positions...upper management uses the Radford reports as their defense but we all know that every competitor pays significantly more - Every week we are losing more and more people to our largest competitor, execs are trying to hide it by hiring a ton of people to make the employee churn metric not look so bad - Equity is a complete joke, not only do you have to wait an entire year to even begin vesting at that point it would take years of vesting to see maybe a couple thousand dollars...don't be fooled by this because they are very vague on the details

Explore other reviews about ChurnZero

5.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Excellent and well-executed interview process and onboarding experience. Enablement is very thorough Leadership is accessible - Culture is amazing. The product has solid name recognition in the industry and high customer satisfaction.

Cons

So much opportunity we need more help.

4.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

ChurnZero is a place where driven, thoughtful people come together to do meaningful work. The team is collaborative, accountable, and genuinely invested in helping customers succeed. There is a strong sense of ownership across the organization, and leadership is engaged, accessible, and focused on building something that lasts. It is an environment where you can grow, take on real responsibility, and be surrounded by people who challenge you in the best way.

Cons

There is a Washington, DC office where local employees gather 1–2 times per week, which is a great opportunity for in-person connection for those nearby. Not everyone is able to take advantage of that, and there are currently no company-wide in-person gatherings, so building relationships across the full team takes more intention.

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