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      Citi

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      Citi reviews

      Good starting out job - Customer Service Representative (CSR) Citi Employee Review

      3.0
      3 Feb 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home option available

      Cons

      Very micro-managed time wise. You have to account for every minute of the day and use your sick or vacation time if you are away from the phone other than for a scheduled break.

      Explore other reviews about Citi

      5.0
      5 June 2026
      Data entry
      Recommend
      CEO approval
      Business outlook

      Pros

      workk life balance is good

      Cons

      workk life balance is not good sometimes

      2.0
      12 June 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits (PTO, healthcare, etc.) for FTEs

      Cons

      Everything else - Carousel of management changes - Vague and ever-changing role/job descriptions and associated metrics - The constant feeling that we're all about to be laid off but must "prove" our value in the meantime

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