Job security, but stressful due to constant calls - Customer Service Representative Citi Employee Review

- great benefits - kind, thoughtful people - good company culture - good work life balance

- everyone seems to lack motivation - work life balance is great because no one does much work

Great collaboration between work groups. There used to be room for advancement and diversity in the workplace.

Lack of job security for several years culminating in a layoff after nearly 3 decades with the firm. Like many places, benefits, raises, and advancement opportunities diminished over time as the firm decided to offshore roles.