Pay is decent, but management, corporate culture and workload is atrocious - Fraud Specialist II Citi Employee Review

2.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

Pay isnt horrible time off

Cons

Dysfunctional management Uses Broken AI elements (racial profiling) Completely disengaged/dysfunctional HR structure Call volume is ridiculous overseas agents are given preferential treatment over american agents

Explore other reviews about Citi

5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Very laid back work env

Cons

Slow management and bureaucratic decision process

3.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and work/life balance if you're on the right team.

Cons

Having a bad manager dictates everything about your job. You will see no upward mobility or compensation improvement if you are under a poor manager.

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