Like very high stress, backstabbing, and low pay? - Customer Service Representative Citi Employee Review

2.0
20 June 2013
Recommend
CEO approval
Business outlook

Pros

they have really good medical benefits, fmla, short term disability, vision, and dental, 401k matching worked with some great people

Cons

office politics high turnover very stressful environment employees doing the right thing are treated shabbily even though co policy is "do the right thing" work environment is very structured expect to get backstabbed by management watch out if you make a higher wage than entry level –they’ll find any excuse to get rid of you to save a buck (bonuses are hard to come by even if you qualify) they promote advancement opportunities - but not many see any wage is not median w/the rest of the USA or even locally

Explore other reviews about Citi

5.0
17 Feb 2026
Recommend
CEO approval
Business outlook

Pros

great culture, decent pay, welcoming environment, learning experience

Cons

a bit divided across different parts of the bank

1
2.0
12 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits (PTO, healthcare, etc.) for FTEs

Cons

Everything else - Carousel of management changes - Vague and ever-changing role/job descriptions and associated metrics - The constant feeling that we're all about to be laid off but must "prove" our value in the meantime

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