Pros
Citi has great health benefits. They are always having fun events where they give out free stuff and prizes. The team I work with is great. Great work/life balance. They do a lot of community volunteer work and they will even pay you to do it. There is a lot of room to move up in the company.
Cons
Layoffs are constant so job security is a worry. My last job at Citi they laid me off with about 300 people and are still laying people off. They have a 'voice of the employee' program which is suppose to be for employees to share ideas and concerns but during meetings management doesn't actually follow through with any of it. Micro managing is also an issue, it is all about the numbers and not about the person. They always talk about how it is all about the customer experience and then create new policies that only hinders the customer service. I am really good at my job and get some of the highest scores but there is no benefit to this. No bonuses, commission or overtime. It is all about who you know working at this company. The technology at the company is not only incredibly outdated but it also doesn't work a good portion of the time. It is common for me to spend at least an hour on the phone with IT every other day.