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      Citi

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      Everyone who ISN'T on the phones LOVES their job - Customer Service Representative Citi Employee Review

      2.0
      8 July 2014
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good starting pay Time off system is great, not having to go through any superiors Floating/paid holidays Paid training Contests/employee involvement Set schedule Benefits are great (of course because the job sucks)

      Cons

      It's a call center Annoying customers Scheduling isn't flexible You will get fired over cell phones!!

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      5.0
      9 Feb 2026
      Svp-technology
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company culture but went through rough times globally.

      Cons

      Too many old timers and hard to get things done

      2.0
      12 June 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits (PTO, healthcare, etc.) for FTEs

      Cons

      Everything else - Carousel of management changes - Vague and ever-changing role/job descriptions and associated metrics - The constant feeling that we're all about to be laid off but must "prove" our value in the meantime

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