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      Citi

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      Citi reviews

      Not great, but definitely not bad. - Customer Service Representative Citi Employee Review

      3.0
      24 Dec 2010
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is decent. Job is stable. Benefits are fair. Ample paid time off. Company is very structured, and provides great training.

      Cons

      No room for advancement. Management was condescending towards employees. Promotions were not based on merit. Many of the unit managers were promoted based on seniority alone, it was obvious that they didn't possess the leadership skills. Call centers easily burn their employees out, hence the very low retention rate.

      Explore other reviews about Citi

      5.0
      5 June 2026
      Data entry
      Recommend
      CEO approval
      Business outlook

      Pros

      workk life balance is good

      Cons

      workk life balance is not good sometimes

      3.0
      4 May 2026
      Fraud operations specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid schedule right out of “training” and FT WFH privilege came much faster than expected. There are some great benefits. Job confidence as

      Cons

      Training was a waste of Citi’s money and a train wreck. Facilitator was all over the place. Normally there’s a flow to training, there was no flow and it was all over the place. OJT felt like sinking or swimming.

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