Stressful and overworked - KYC Operations Analyst Citi Employee Review

1.0
30 May 2024
Recommend
CEO approval
Business outlook

Pros

Great benefits, worked from home, some of the managers cared.

Cons

I used to love working for the company until it went down hill. Gave them 10 Years and the last 4 years were rough. Over worked and under paid, end of the month goals were unrealistic, upper management never cares about their workers, the CEO was a big mistake to the bank, huge lay offs, stressful all around. The company didn't care about work balance at all. We stressed every day. Worked during vacation time just so we can hit goals.

Explore other reviews about Citi

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work, great benefits

Cons

None really, no complaints at all

2.0
12 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits (PTO, healthcare, etc.) for FTEs

Cons

Everything else - Carousel of management changes - Vague and ever-changing role/job descriptions and associated metrics - The constant feeling that we're all about to be laid off but must "prove" our value in the meantime

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