Miserable - Operations Specialist Citizens Employee Review

1.0
28 Sept 2011
Recommend
CEO approval
Business outlook

Pros

Working here has been great training for corporate life. I've worked both in a branch and in the "back office" giving me a well rounded education in politics. Tuition assistance is decent though a struggle to get. The home buyer assistance program is great if they're willing to give it to you. Some managers and departments really do try to take care of their employees if you're lucky enough to be in the right place at the right time. The organization as a whole seems to be trying to change towards a better environment though so far it seems like a marketing gimmick.

Cons

Pay and promotions are ridiculously unfair. I have frequently been passed over for better positions which were given to men with far worse sales and operations records. In four years, the highest raise I have received was 1.5% despite consistently superior performance reviews. The company pretends to care about its employees and customers but all its policies tell a very different story. Promotions tend to go to the person who has stuck with the job the longest putting completely incompetent managers in charge of the majority of departments.

Explore other reviews about Citizens

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Amazing culture and values. Growth-oriented

Cons

Not many to speak of

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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