It's a different world at corporate - Anonymous employee Citizens Employee Review

2.0
7 Dec 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The branch network is filled with people who genuinely care about their customers and want to provide a positive experience..There are many people who have been with the company for many years.

Cons

Corporate is one of the most chaotic, toxic places I've ever worked at. The tyranny of the urgent reigns supreme and priorities change on a daily basis. The technology is outdated and highly problematic. Management makes decisions in a vacuum and expects the minions to march to the working orders.

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5.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Plenty of opportunity and great culture

Cons

A bit spread out geographically odd

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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