Senior Personal Banker - Anonymous employee Citizens Employee Review

2.0
12 Mar 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good base pay and commission

Cons

Citizens has disorganized and inconsistent leadership among upper management. Their software is very inefficient. For instance it takes longer to use multiple systems to put an appointment in the system and track it then it takes to actually have the conversation with a person over the phone. Technology should always streamline your job and make it easier not be a time thief.

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5.0
24 June 2026
Recommend
CEO approval
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Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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