The information age is killing retail banking - Banker I Citizens Employee Review

4.0
7 May 2012
Recommend
CEO approval
Business outlook

Pros

- Some of the best benefits I have ever seen - Decent Pay for the work - Interact with customers face to face, meeting a variety of interesting folks you build relationships with - Low Stress especially if you are meeting your goals. Managers take most of the heat for things

Cons

-Sales Sales Sales! This is my main job responsibility and I am good at it, but getting the bodies to sell to is the difficult part. Sometimes when it is slow you will be telemarketing all day to existing customers and prospect. It's a drag and tough to get any results doing this. - Traffic continues to decrease. Banks are forcing people to use online banking and get e-statements otherwise they will charge you. This makes it so that sometimes I only 3 people ALL DAY on an 8 hour shift. Technology has basically eliminated the need to visit a branch anymore. -Repetitive Work in the same environment everyday - but I guess all desk jobs have some of that.

Explore other reviews about Citizens

5.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Plenty of opportunity and great culture

Cons

A bit spread out geographically odd

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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