Misleading from the word "Go" - Relationship Banker Citizens Employee Review

2.0
24 May 2017
Recommend
CEO approval
Business outlook

Pros

-Great hours -Solid benefits -Not hard work -Fantastic work/life balance -Pay is alright

Cons

-Management will lead you on with advancement -Anonymous HR tickets will not be investigated to the fullest extent -Blind leading the blind with management in some branches -Better pay in different banks -Better hours in different banks

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Citizens Response
9y
We appreciate that you have taken the time to share this feedback with us. I want to assure you that all concerns raised are investigated to the fullest extent possible. When complaints are anonymous we are not able to speak to the reporter to get all the information needed to complete a full investigation and must rely on whatever information is provided. Due to confidentiality we are not able to share what actions are taken as a result of concerns raised and therefore while it may appear that a concern has not been investigated or addressed, it has been. If you would like to connect with us further there are two options, Right Call (anonymous) at 1-877-495-4727 or the HR Service Center at 1-866-472-8234.

Explore other reviews about Citizens

5.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Excellent work/life balance – Expectations are reasonable, and leadership genuinely respects personal time and flexibility, which makes it easier to sustain long‑term performance. Strong internal promotion culture – Many colleagues advance from within, and it’s clear the company invests in developing its people rather than always looking externally. Exceptional senior leadership – Senior leaders are visible, engaged, and hands‑on. They spend time in the weeds, visit branches, and actively connect with colleagues at all levels instead of operating at a distance. Collaborative, supportive colleagues – Teams work well together and there is a sense of shared purpose rather than internal competition.

Cons

Pace of change can be slower in some areas – As a large organization, certain processes and initiatives can take time to roll out or gain traction, which may be frustrating for those who prefer rapid change.

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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