Started on the right foot, then tripped - Universal Banker Citizens Employee Review

2.0
23 Sept 2019
Recommend
CEO approval
Business outlook

Pros

Bonus after each quarter, great benefits

Cons

Too much pressure for sales Noticed management doesn't really care about customers only for revenue Tellers pay raised to $15 and bankers are still at $16-17 everyone needs a raise

avatar
Citizens Response
6y
Thanks for sharing your thoughts. We're sorry that recently you have been unhappy with your role. A lot of research goes into the setting of sales goals and the majority of our colleagues achieve those goals. Anything that is not in the best interests of the customer is not acceptable. We strongly encourage you to contact Citizens’ HR Service Center at 1-866-472-8234 or call in anonymously via Right Call at 1-877-495-4727 so we can further look into the concerns that you have raised.

Explore other reviews about Citizens

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

See reviews by: Helpful|Rating|Date|All