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      Citizens

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      Citizens reviews

      A dying company with an old boys club mentality - Anonymous employee Citizens Employee Review

      1.0
      6 Oct 2020
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      They pay more than competitors per hour, hours are reasonable, good work life balance, solid covid-19 response

      Cons

      Massive “good old boys” mentality, no opportunities for advancement, constant mass layoffs and reorganization’s, hours cut without warning which leads to less take home pay, no way to report harassment from a direct supervisor and a culture that doesn’t encourage women to speak out about that.

      avatar
      Citizens Response
      5y
      Thank you for taking the time to share your concerns. This is certainly not the type of culture that we support, and we take these type of allegations seriously. Please be assured we have very strict policies against harassment, investigate all allegations and take appropriate actions based on our findings. We encourage you to contact Citizens’ HR Service Center at 1-866-472-8234 or call in anonymously via Right Call at 1-877-495-4727 so that we can further discuss and look into your concerns.

      Explore other reviews about Citizens

      5.0
      24 June 2026
      Wealth intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      4 May 2026
      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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