What Happened - Anonymous employee Citizens Employee Review

2.0
15 Feb 2010
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good benefits and nice people. It was a very flexable work environment and generally I was always treated well.

Cons

I worked in the back offices at citizens and was generally very dissatisfied with the position. In my oppinion the entire organization has to many chiefs and not enough indians. We had a round of lay-offs and only the people at the bottom were let go, which would be typically expected, most of the managers at the bank serve no real purpose. The biggest differece between the branches and the back offices are that good managers can't get rid of bad employees in the back offices, As a result bad employees just stay there, collecting a salary and not really caring about what is happening, while good employees get fed up with the BS and leave. I left first because my boss anounced that "Advancement and opportunities in the department would now be determined by merit" what was it done by before? I was also told that I needed to "pretend" to do less work as I was upsetting my co-workers.

Explore other reviews about Citizens

5.0
8 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Excellent work environment with great management

Cons

Nothing negative to complain about

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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