How do you like feeling like a used car salesman? - Assistant Branch Manager - Instore Citizens Employee Review

1.0
18 Mar 2010
Recommend
CEO approval
Business outlook

Pros

Benefit package was very good. There are many nice perks for current employees including vredit towards new home purchases, day-care credit, and education credit.

Cons

Other than a few people I worked at in the branch level, there is a very cut throat attitude. I was a top performing manager and was basically forced out of my job because the manager and I did not agree on how sales should be made. She felt that every customer should leave the branch with some sort of new product, regardless if they needed it or not. This was a philosophy shared by upper management as well. There were 2 daily conference calls with the region (14 branches). The morning one was to game plan how you were not only going to "sell" 3-4 checking accounts a day, but also set 10 new appointments for new products. The evening one was to either explain how you met those goals, or try and explain how you didn't and what you would do the next day to not only rebound from that's day's failure, but to make the next day a success. I would not recommend this company to even my worst enemy.

Explore other reviews about Citizens

5.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Excellent work/life balance – Expectations are reasonable, and leadership genuinely respects personal time and flexibility, which makes it easier to sustain long‑term performance. Strong internal promotion culture – Many colleagues advance from within, and it’s clear the company invests in developing its people rather than always looking externally. Exceptional senior leadership – Senior leaders are visible, engaged, and hands‑on. They spend time in the weeds, visit branches, and actively connect with colleagues at all levels instead of operating at a distance. Collaborative, supportive colleagues – Teams work well together and there is a sense of shared purpose rather than internal competition.

Cons

Pace of change can be slower in some areas – As a large organization, certain processes and initiatives can take time to roll out or gain traction, which may be frustrating for those who prefer rapid change.

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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