You will burn out quickly. Management lacks. The support needed for you to flourish and do your job properly is not there. Representatives will bring things to the attention of management that negatively impact customers and it is ignored, thus leaving the reps in a bind where the customers are extremely upset and take out their frustration with the bank on the reps. This is not a good look on the company in how they treat their employees or even their customers. You would be constantly running interference for this bank. The departments do not interact with each other nor do they provide pertinent information needed to assist customers properly. The systems are antiquated and barely work. The turn over rate is the highest I’ve ever seen in a call center. They are constantly hiring and it is definitely not due to increase in portfolio. People are quitting or moving to different departments to escape.
