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      Citizens

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      Citizens reviews

      Disaster - Wealth Client Consultant Citizens Employee Review

      2.0
      12 Jan 2022
      Wealth client consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      There aren’t many since last year. The pay is adequate and the paid time off is great. The hours are somewhat flexible.

      Cons

      Wealth management at Citizens was far from perfect but it worked in its own way. The new leaders threw gas all over the fire. It’s now completely off the rails and next year it will all blow up then they’ll be forced to rebuild it again. The new incentive compensation is difficult to understand and it seems everyone will make less.

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      Citizens Response
      4y
      Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us hasn't been what you hoped it to be. We take all concerns seriously and would like to better understand your perspective. Please consider contacting the HR Service Center at 1-866-472-8234 to share more information about what you experienced so that we can look into and address as appropriate.

      Explore other reviews about Citizens

      5.0
      24 June 2026
      Wealth intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      4 May 2026
      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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