Toxic, chaotic, dysfunctional culture. Run for your life! - Anonymous Citizens Employee Review

1.0
30 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Some people are nice, hardworking, caring, respectful, and understand what’s going on.

Cons

This place is a total disaster so much to the point it’s as much comical as it is mind-blowing and pathetic. Constant putting out fires and patching up a zillion holes in the bursting dam instead of replacing the dam with one that is actually reliable and appropriate for its purpose because there is no time, resources, or commitment from the people who have the power to drive, implement and enforce anything that will help longer term. Technology issues EVERY DAY, to the point of losing emails written and starting over from scratch because the system crashes by hitting the Send button. Literally every department is understaffed/ under resourced so garbage work product is pushed through and left to the next person in line on the factory line has to deal with (and God help you if you try to address it to prevent it from continuing so don’t even bother). Excessive emails that are are a waste of everyone’s time and bandwidth. Management is clueless yet make decisions that undermine the people below them actually performing the job. Looking for a place to work where people are assigned zero accountability for their problematic behavior and responsibilities? Citizens is the place for you.

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Citizens Response
2y
Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us wasn’t what you hoped it to be. We take all concerns seriously and would like to better understand your perspective. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.

Explore other reviews about Citizens

5.0
8 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Excellent work environment with great management

Cons

Nothing negative to complain about

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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