Mission driven work is overshadowed.. - Scheduler Cityblock Health Employee Review

One of the biggest challenges with my current role is the lack of consistency, communication, and accountability. Processes and expectations change frequently, sometimes on an almost daily basis, with minimal training or guidance provided. Management often does not have clear answers when questions arise, and employees can be perceived as argumentative for asking clarifying questions, even when they are simply trying to ensure they are completing their work correctly. Additionally, the attendance policy is very rigid. If an employee does not have PTO available, taking time off is extremely difficult, and even requesting unpaid leave can result in disciplinary action. There have also been instances where professional communication and leadership standards were lacking. For example, I have experienced a manager ending a meeting abruptly and then later documenting events in a manner that I did not feel accurately reflected what occurred. While I recognize that not all members of management operate this way, I have found that this particular manager struggles with accountability and constructive communication. Overall, I would prefer to work in an environment that values clear communication, proper training, professionalism, accountability, employee support, and a healthier work-life balance.