Breaking hundreds of eggs for a single omelette - Customer Success Clari Employee Review

2.0
13 Sept 2023
Recommend
CEO approval
Business outlook

Pros

-Immediate team members, generally kind colleagues on a day to day basis -Nice referral bonus -Fully remote work - Core tool is strong

Cons

-Culture is fake and disingenuous -3 layoffs in last year, each one occurring before large shifts in the business or before the business spent large sums of money -Cost cutting nearly every team, flattening organization, hiring people in India or eastern Europe for technical roles -No stability with numerous leaders being laid off or having left (ranging from SVPs to Directors across Sales, Support, PS, Customer Success, etc.) -Nearly all teams are burnt out, overworked, under resourced and generally too lean... very limited work life balance -Disparate tools acquired too quickly resulting in pervasive issues across entire platform -Tool is too sprawling forcing underutilization by clients -Constantly moving goal posts on employees and customers

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Clari Response
2y
Thank you for your feedback and are happy to hear your positive experience with your colleagues and Clari’s product. The external environment over the past few years has been tumultuous at times, and we have done our best to respond in a way to ensure Clari can continue to thrive and grow. I am proud to work at a company that does its best to live its values .. in good and bad times. I can assure you that the culture is created by every single person who works at Clari -- and is the real deal. I appreciate that when we have to take people actions, it impacts the culture - and we are committed to do what we can to ensure the folks working at Clari have great careers as well as great work-lives. We encourage a healthy work-life balance through our time off policies, flexible schedules, regular check-ins, and Clari Take a Break days. We encourage you to reach out to HRBP or your manager to discuss your specific concerns further. We value your contributions to our team and want to ensure you are experiencing a supportive and effective environment where you can do your best work. -Chief People Officer

Explore other reviews about Clari

5.0
16 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Good company, good coworkers and benefits

Cons

Lots of constant change constantly

1.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Direct FLM Managers care about your professional/personal growth solid work life balance

Cons

Headline: many folks who won presidents club(Costa Rica) quit before the trip. That should tell you everything you need to know - Frequent territory and book reshuffling (lost ~60% of customer base), creating instability and limiting long-term account strategy - Compensation plan changes year-over-year that reduce earning potential and create misalignment with actual effort/results (it's designed to pay as LITTLE as possible) - Expansion quotas significantly increased while account growth potential declined(up 300% from last year with a 60% reduction in customers) - Early-stage payout mechanics (sub-51% attainment) along with more decelerators - Leadership communication around comp changes and strategy lacks transparency and consistency

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