Bait and Switch - Sales/Design Closet World Employee Review

1.0
23 Nov 2015
Recommend
CEO approval
Business outlook

Pros

Training was out of my area so I got a weeks paid vacation. Trainer who trained on design was the best part of the week. Very knowledgeable and way too good for this company.

Cons

Everything else...Specifically, the company does not show any transparency with regard to commissions and pay for the "sales/designer" & promotions and pricing for the client. There are no perks with this company other than a bonus program and incentives program that they NEVER explained. Kinda like the carrot on a string dangling in front of your face. At the interview I was told that I could have a pretty open schedule and the job would work well with what I'm currently doing. NOT TRUE. First day of training they require you submit a schedule 1 month in advance. If you have to make any changes, you have to contact your manager who then tells you to fill out a schedule change request form. The feeling I got at the training was it was very much frowned upon. The sequence to the sale training is condescending and a little bit sexist and degrading to anyone who does not fit their 1950's idea of a family. The way they train is odd. I would have expected to go over payroll and commission agreements the first day but they hold all of that information until the last 10 minutes of the last day of a 5 day training. The 40% discount they offer clients is a joke. It's actually a tiered pricing program that's offered to ALL clients every time. Regardless of whether there's a sale or not. Very similar to the same pricing program they were sued for back in 2000. The management does not listen to questions and tends to talk over the people who ask the questions. I could go on and on and on. RED FLAGS from beginning to end...

Explore other reviews about Closet World

5.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule and great management

Cons

Inconsistent pay but that had to do with the way commission is broken down

1.0
4 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The company claims you can make your own schedule, but I did not find that to be the case. They also say you are given creative license when designing closets, but they want you to present the bare bones model (even if the customer expresses an interest in upgrades and customization) in order to not frighten them initially with a high price tag.

Cons

You are expected to have a fully open schedule (including weekends) for a part-time position. They say you are allowed to block off times when you are not available, but my requests were denied.

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