Pros
The CEO is genuinly kind. You can tell he cares a lot. The in office perks were great. There are some kind people who work there. A handful of the people who work there are hard-working, creative problem solvers and extremely smart, so you can learn a lot from them. The benefits were pretty good. The first several years I worked there I felt heard, cared for and respected. Everything we did had the best interest of the stakeholders including the customer. The pay and benefits were competitive and more importantly the autonomy to try new things and grow were rooted in the culture.
Cons
The newer C-suite and senior management that took over in the past two years have no idea what they are doing. These issues boil down to a few things: -Not moving fast enough, despite clamining they are innovative -Not practicing what they preach and not being willing to roll up their sleeves and solve problems -Innability to take responsibility -Being disconnected from employees and unable to manage people. You can read specific examples of these below... These business leaders were constantly talk about how they like to be innovative and move quickly on new projects. They expect those things from their employees, but they are uncreative and they simply recycle the same ideas over and over again trying to paint them a different way, calling that innovation (lead matching turning into PPL and "re-releasing featured listings"). These leaders are slow to act on a changing market, which caused the company to see financial hardships and even though it was their lack of creativity and forward thinking that caused this hardship. They were spared layoffs and instead laid off the hard-working people who were trying to save the business. For example, for over a year, AM teammates and other customer facing teammates had told the leaders that the changes being made to the company's product (in order to increase revenue) was making it much less valuable for our most loyal customers. The leaders charged full steam ahead pretending nothing was wrong until it caused serious damage to the product and brand reputation. In addtion to poor business decisions, the new leadership was incabable of connecting with most of the team and the customers, especially those who teammates who built the company into the powerhouse it once was. For example, on several occations I saw the cheif revenue officer get on calls with customers. On one call that I listned to, I heard him talk poorly about his team. On another call, he was unprepared and did a poor job of supporting the upset customer. Even basic listening skills and empathy were not present on this call. That customer later told their account manager how useless and unhelpful the call was. Since all calls were recorded, I heard several cases where customers were surprised and disappointed when they spoke to the revenue leadership. These leaders did not know how to have a conversation with their employees in a way that felt human. These leaders came off as out of touch with reality both related to modern business culture and making personal connections. For example, one leader talked about his second home and offered a discount code to rent his lakehouse, even as the company was struggling to address business challenges and people weren't getting the bonuses they deserved. The same leader joked about how he drank too much at some team events. One leader did not like when the start of a meeting was kicked off with a Chappell Roan song during the summer. These leaders were extremely clicky and favored the employees who placated them. Lastly, these leaders practiced toxic positivity. Up until they laid off 20-40% of their employees. They were incapable of having real conversations about the challenges and they would not take any responsibility for how the challenges came about, instead blaming the problems all on AI.