More concerned about PR than staff welfare. - Customer Team Member (CTM) Co-op Employee Review

1.0
30 Dec 2025
Recommend
CEO approval
Business outlook

Pros

All in all it's a good company to work for, the store on hartington road in dronfield was really nice, which is where I spent most of my employment with co-op. The team there was lovely and we all got on well.

Cons

The co-op will make sure that their public image is their top priority rather than the welfare of an employee, and God forbid someone chooses to make allegations and use those to smear dirt on the co-op. You'll be out the door without so much as a goodbye before you even wake up the next morning. Also, if you do decide to leave the co-op on good circumstances but due to unfortunate events, don't plan on returning as they will flat out ignore your applications no matter what area you try to apply in. Not even an interview nor past consideration, you'll be denied within the first few days of the application being submitted. All for their public image even if you have done nothing wrong and had to leave due to extenuating circumstances.

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Co-op Response
5mo
Thank you for sharing your experience and for highlighting the positives about your time with the team in Dronfield. We’re sorry to hear you feel disappointed about the process of returning. Many former colleagues do successfully rejoin us, and we value the experience they bring. There are situations where re-employment isn’t possible, but these decisions are based on individual circumstances rather than a blanket approach. If you’d like clarity on your own situation, the best route is to contact our recruitment or HR team directly. Thank you again for taking the time to share your perspective.

Explore other reviews about Co-op

5.0
18 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Good pay, great staff. Good shifts

Cons

Long hours. Too far from home

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Co-op Response
10mo
Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.
3.0
8 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

Cons

Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

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Co-op Response
9mo
Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.
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