There's no way some of these glowing reviews aren't plants - Salesforce Consultant Coastal Employee Review

1.0
17 June 2022
Recommend
CEO approval
Business outlook

Pros

I just read the review "The consulting company I always dreamed of and never knew existed". There is absolutely no way this review wasn't crafted by someone in human resources to intentionally assuage concerns brought forth in less favorable reviews. "CC is large, but focuses on small teams..." Yes, resources are broken into teams; however, there seems to be no rhyme or reason as to who goes where and oftentimes resources are assigned to projects outside of their team. This is great in theory until you are placed on a project two time zones away are are consistently stuck working in the evenings to support the customer. "We have really low overhead... We track customer revenue by the year the business became a customer..." Does this honestly sound like something a project manager wrote? "CC has an unlimited time off plan..." This is true. It is a plus. I don't take a ton of time off, but I don't have to scrutinize how many hours I'm taking to take my mom to a doctor's appointment, etc. "We do not allow customers to berate or treat project teams terribly." They sure don't, but they DO allow at least one particularly abusive project manager to berate her team. I know several people who have resigned while on her projects, and yet the common denominator still has a job. "Coastal Cloud has an amazingly generous and fantastic bonus program..." I'm sure they do, but nearly everyone on the public sector team was well below half of their utilization goal with some in only single digit percentage. (I will return to this later in the "cons" section.) "The leadership team recently added a new bonus that will pay out in the event of a change in ownership..." Subtext: "We're going to sell again." "I love coming to work every day..." Considering the overwhelming percentage of employees working remotely, this statement supports my theory that this particular review is a plant from someone in leadership.

Cons

"Health care benefits are comprehensive but not the cheapest I have seen..." This, as well as the other "cons" listed, comes across as what I would call a "humble pro" - a statement made to sound like a negative but that is actually a positive. Well played. "If you need time off you need to take it, you won't be penalized..." Not officially, but you'll be thrown off projects due to unavailability. I had a significant personal event occur and was out for about two weeks over the course of two months, and received negative feedback about my performance on a task that someone else *volunteered* to do for me. "We intentionally are not rigid or overly structured and that always leaves room for growth..." To say they are not overly structured implies there is any amount of structure in the first place. The level of disorganization here is worse than that of anywhere I've worked in the last 25 years. "My team is actively working to reduce the number of projects that our team works on..." I'm sure you are. This seems more like a direct response to a complaint in another review or two. "If you sit back and wait for work to be handed to you or a process to be explained you may not succeed..." My observation was that junior resources receive very little support and project managers don't want to work with them. Resources post in the bullpen looking for work, and the fish aren't biting. As mentioned in the "pros," work is not abundant on certain teams or for certain roles. Tenured consultants were failing to meet utilization goals despite asking and looking for work. Self motivation and self management was not the issue.

Explore other reviews about Coastal

5.0
16 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great Culture Ownership Thinking Mentality to be successful Empathetic Leadership Responsible Time Off (no set amount of PTO) Reasonable Schedule Flexibility for Family

Cons

Health Benefits are decent, but limited/no coverage on some popular medications. I've had lower premiums at other companies.

3.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Good people, solid project teams, interesting clients, tons of freedom and flexibility

Cons

Poor Pay & Shady management Depending on what pay you start at, they'll really restrict you on growth in salary. They do NOT pay according to industry standard for your job title/responsibilities, rather they pay individually according to how you started. So for people who go through the internship program, you get pretty low pay as you get promoted. Management is also pretty shady about this topic and will gaslight you into believing you should feel bad for wanting to get paid according to your responsibilities and title rather than tenure or according to their "brackets". Overall a really good place to work, especially to get your foot in the door to the industry, but make sure you're open to other opportunities since your pay scale will jump drastically going elsewhere. If you work here - just like any place, advocate for yourself. This company has changed to be MUCH more corporate since it's acquisition. Coastal will take advantage of you - by allowing you to take on as much work as possible that's outside of your normal role without paying you for it (ex. Consultants doing Solution Architect Work).

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