Poor culture and leadership - Operation Associate Cohere Health Employee Review

1.0
20 Mar 2021
Recommend
CEO approval
Business outlook

Pros

No pros that I can think of. I would say remote opportunities but they make you sit in front of a camera all day long. So is it actually a pro? Micro manage much?

Cons

Poor culture. Abusive and toxic. Use “startup” as a weapon to get you to work 60+ hour weeks. Poor leadership Leadership team is made up of cast offs from other healthcare companies and you can quickly see why. Overall I would highly recommend only taking a job here if you need it.

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Cohere Health Response
5y
Thank you for your opinion. The majority of our team members at Cohere appreciate what we have built together and continue to build. A positive and inclusive work environment is important to all of us. One of the ways we have been able to create our culture in a remote environment is with the virtual operations center over webcam. Having the ability to see and interact with each other daily helps to limit the feeling of solitude and isolation that many have experienced during the last year of working from home. We value the social interactions with being present with one another over webcam. This is one of the creative ways that Cohere has found to prioritize the needs of our Cohere community team members. Our efforts have resulted in extremely low turnover within our teams and we are proud to say we have been able to promote many from within. Our greatest asset within Cohere is the people. Success is achieved through teamwork and collaboration. We are proud of the sense of community we have here at Cohere and our remote environment is set up to continue to promote that sense of community. We wish you all the best in your future endeavors.

Explore other reviews about Cohere Health

5.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Great company to work for - They are among the first ones who integrated AI in healthcare

Cons

- No cons worth mentioning

1
1.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote position, effective AI tools

Cons

Aggressive productivity standards enacted after being employed for a short time: 2 months. Low pay compared to similar work at other legacy insurance companies. You are told when training that as long as you follow the Work Instructions and ensure doing the prior authorizations correctly- you will be fine. But Work Instructions are NOT updated, then it is challenging to find the answer. Slack is used for searching and asking questions, or visiting one of the multiple Zoom rooms. You are on camera for entire shift in a Zoom room. It seemed to me leadership does not care about precision and doing the job thouroughly but more so doing as many cases as possible- yet you are audited to do cases a certain way and that certain way differs from one Subject Matter Expert (SME) to another. The nurses are teaching the AI chatbot how to get smarter and take over doing the simpler cases, But the chatbot assists the nurses as well all while the nurses are teaching the chatbot.

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