AVOID. Awful company, even worst managers - HCA Colten Care Employee Review

1.0
17 July 2024
Recommend
CEO approval
Business outlook

Pros

It can be rewarding caring for people, some of the staff were lovely. You can get your NVQs if you can bear being trapped working for them while you're there.

Cons

Oh boy where do I begin. Management do not care about staff or the residents. Staff were not given enough gloves (all the manager and clinical lead care about is their bonus, not healthy and safety) residents left with minimal pads so they're sat in their excrement for hours or staff are fighting over gloves, pads and wipes. Management are incompetent, one employee was paid incorrectly every week for over a year. Clinical lead is patronizing and refuses to help even if the home is dangerously short staffed. Good, decent staff members were driven out by management because they stand up for the residents or report unsafe practise. A resident was assaulted 4 times and the manager swept it under the carpet until a nurse complained to the police. Numerous items of irreplaceable jewelry stolen from residents, again manager failed to get to the root of who was doing it. Staff attacked by residents, no support from clinical lead or management. I could go on, colten should be investigated by CQC.

Explore other reviews about Colten Care

3.0
23 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Pay rate/enhanced weekend rate Free meal on duty Free uniform tops Training opportunities Amazing residents Pension scheme Team work Diversity in the work force

Cons

Sick pay system/reprimanded for needing time off if unwell or to care for loved ones. No apparent care or concern for physical or mental wellbeing of workers Long hours, short breaks Lack of appreciation when you help out with covering extra shifts Certain staff get away with bending the rules with little or no consequences Despite anti-bullying/harassment training certain employees/senior staff are permitted to behave poorly towards others and complaints are not always upheld or addressed properly in line with company policies. Communication is often poor between departments

2.0
4 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Lovely little job for someone wanting to work in care but not wanting to do the physical tasks.

Cons

Poor pay, hard to get residents to always get involved

See reviews by: Helpful|Rating|Date|All