Leadership changes lead to stress and customer neglect - Marketing Conga Employee Review

Supportive culture, good comp, genuine leadership.

More field sales events needed

Great people across teams who genuinely care about their work and each other. Prior to the acquisition, the company had a strong sense of community, collaboration, and purpose. Many employees were highly skilled, supportive, and committed to doing meaningful work despite increasing uncertainty.

The handling of layoffs was deeply disappointing and lacking basic humanity. Employees were not given time to process, say goodbyes, or acknowledge what was happening. Communication was rushed, controlled, and intentionally vague. People were discouraged from speaking openly or sharing their experiences, creating a culture of fear and secrecy. Since the acquisition of PROS, transparency has been virtually nonexistent. Leadership repeatedly claimed they “didn’t know” what would happen, while it was clear decisions had already been made. Morale is the lowest it has ever been, trust in leadership is broken, and psychological safety no longer exists.