Unprofessional and Unrealistic - Customer Service Representative ConnectiveRx Employee Review

1.0
18 Oct 2022
Recommend
CEO approval
Business outlook

Pros

Nothing that outweighs the bad.

Cons

I worked for a company that was taken over by connective rx. Once they came in everything began going downhill at a rapid rate. They began to clean house as soon as they arrived. While imposing new “procedures” to benefit the company, they did not provide an option to retrain on their methods. It was either you did it their way or you were fired. Miscommunication is at an all time high with this company. Going from employees to managers and even Human Resources were unable to provide clarification on how the company wants to run things. Human resources are unable to communicate within each other about the same topic so you'll always be speaking to someone new about the same thing over and over again. Human Resources will pin blame on anyone to make themselves seem like the “good guys”. They want you to exceed performance at the rate of bare minimum. They lure you in with bonuses and “incentives” that are most definitely laughable. You will always stay at the same position because while they claim to “hire from within” they don’t give the opportunity to go for higher positions to people who have been working endlessly. They make people feel as if their life is only about work. You have no life outside of this place. If you have children, they make it seem like they are a burden to the company. This is a favoritism work environment and you will know if you are not favored.

Explore other reviews about ConnectiveRx

5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Teams are collaborative - coworkers are knowledgeable and you are able to work together to excel at your job. Great feed back from peers. Your experience is transferable to other positions or companies - equipment is not too outdated - they use jobforce CRM and other updated technologies - Hybrid - They have training on all levels that really assist in personal development and career development.

Cons

Management is often promoted internal without experience or consideration as to how they interact with their team members. Upper management is anywhere from providing opportunities to being exceptionally out of touch. It is surprising how often upper management is inexperienced, The insecurities of those kinds of managers it make it hard to have a collaborative effort to get things done. Communication is shut down quickly with no resolution "just shut up and you are the problem attitude" instead having a desire to understand the situation and attempting to work together for the benefit of all.

2.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

There are some really good people here.

Cons

They punish hard workers with relocations to new teams and act like it's a promotion or a recognition of achievement. They advertise a hybrid schedule but each time you're moved to a new team they take it away and it resets again til when they feel you're okay to resume. The team changes can happen multiple times a year. Someone in the same position can get paid to do less work than someone who is given 5 times the workload. There is favoritism. I have been told not to discuss wages even though that is illegal. Time has been removed from my timesheet to accommodate only 40 hours, even if you work a couple minutes over. You are expected to be logged in and ready for your shift by the time your shift starts, and you are not paid for the time to log in and be ready. There is a 7 minute "grace period" where they don't pay you for the time and round up or down depending on where you are in that 7 minute period. Raises are not even enough for a standard of living increase. Recognition is far and few between.

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