Pros
Good salary, really nice people.
Cons
I was recruited to work on one specific contract, which is why I accepted the position. Shortly after arriving, found out that the contract was not going to renew, and most of the people in my unit, including the supervisor, were actively looking for another job. Despite having many years of experience, I never felt so stupid in my life. This company did no training whatsoever, and had such a dysfunctional computer system that I did not even bother to answer my phone for the first few days because I was trying to figure out the computer and would not have been able to have an intelligent conversation with anyone. Oh yeah - the desk that I was assigned to was so filthy dirty that i left the office, went to the store and bought disinfecting cleaning materials and had to sanitize the chair, desk, keyboard, computer, phone, everything upon return. Absolute filth. And I am not a clean freak. The utter refusal of management to provide me with any resources, manuals or other training had me looking for a new job within three days. The caseload of the desk I took over was so crazy out of control that there was no way I was going to get it under control. Ever. Especially with such a lack of support from management. To put it into perspective, the company accepted a contract in Canada. The day they went active in Canada, they hit a big snag in that the doctors in Canada expected to be paid in Canadian dollars, not US dollars. They were surprised to learn of that, had not thought of that, and did not know what to do. I handed in my notice about 6 weeks into the job. Even though I know I was doing a crappy job, mostly due to the dysfunctional technology and no training, they begged me to stay, acknowledging how poorly run the claims department was. Sorry but it was way too broke for me to fix.