Went from good to bad. - Key Holder Crocs Employee Review

2.0
11 Nov 2015
Recommend
CEO approval
Business outlook

Pros

Started with the company 3 and half years ago. Life was good then, bonuses, spiffs, free shoes each quarter. Supply was predictable, shoes changed out seasonally, clearance shoes shipped out to outlets. Everyone knew what was going on.

Cons

A year and a half ago, the company restructured. Supply gets messed up nothing moves out of the stores anymore at the end of season, Supply shipment tracking is a nightmare. Company has run continuous back to back sales for over a year now. More and more new styles keep arriving without removing any older styles to make room for the new product. Stock rooms are over stocked with excessive product. Company does not remove non selling product. Company sends winter shoes to warm 80F locations. Company starts bean counting every little thing (KPI's, emails, sales etc...). The company fails to implement new directives properly. Most new directives are prohibitive to getting the workload accomplished. I started off with a 36 hour work week. A year and a half into the job I received a .49 cent an hour raise. Two months after that, I get my hours cut to 32 hours per week. I had unfiltered access during a upper management visit to the Director of Retail Operations, and the guy in charge of distribution. I gave them lots of suggestions, they took lots of notes and agreed with plenty things I had to say. Now waiting to see if anything changes for the better with the company.

Explore other reviews about Crocs

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

Easy retail job. Lots of paperwork

2.0
9 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Strong global brand recognition and the opportunity to work with talented colleagues across multiple functions and backgrounds. The environment can provide broad exposure, fast-paced experience, and significant responsibility. Despite wider organizational challenges, many peer-level teams remained collaborative and supportive.

Cons

In my experience, the culture felt highly top-down and heavily cost-constrained, with limited openness to employee initiative or new ideas. Workloads and expectations were often unrealistic, contributing to burnout and an unhealthy work-life balance, while teams frequently operated understaffed. Significant extra effort, including long hours and cross-functional collaboration, did not consistently translate into recognition, advancement, or long-term stability. Career progression often felt unpredictable, and opportunities sometimes appeared inconsistent or influenced by favoritism. Communication around organizational changes could be abrupt, creating uncertainty across teams. Employees were regularly expected to take on responsibilities outside their core expertise without sufficient support, which negatively impacted morale and overall job satisfaction. Compensation, benefits, and flexibility also felt less competitive compared to others in the footwear industry, while discussions around salary growth and professional development lacked transparency. Over time, the internal culture appeared to decline, creating a growing disconnect between the company’s external brand image and the employee experience.

3
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