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CrossCountry Consulting

Engaged employer

Inconsistent culture - Managing Consultant CrossCountry Consulting Employee Review

2.0
7 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Collaboration with a variety of professionals Coaching program Leadership program Learning opportunities Varied client engagements

Cons

In my time at the company, I encountered challenges with the performance review program and noticed a lack of commitment from leaders to mentor consultants. Despite providing thoughtful self-feedback, I observed that my input was often disregarded, and attempts to seek clarity on feedback were met with evasiveness. Furthermore, the process of documenting individual contributors' contributions appears inadequate. As individual contributors collaborate directly with client partners and indirectly report to the consulting team, there seems to be a gap in capturing feedback from client partners. It would be beneficial if the company implemented measures to ensure that a consultant's contributions are well-documented. This could lead to more accurate and comprehensive performance evaluations, contributing to consultants' growth and career progression within the company. While leadership aims to foster transparency, I noticed inconsistent accountability at the highest levels, which affects the overall work environment. Despite their intentions, a more structured approach to mentoring and feedback could significantly enhance the company culture. In summary, my experience highlighted issues with the performance review process and mentorship dynamics. I believe that addressing these concerns would contribute to a more supportive work environment and encourage consultants' professional development.

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CrossCountry Consulting Response
2y
Thank you for taking the time to share your thoughts about CrossCountry. We appreciate your feedback, as it provides us with valuable insights so we can continue to provide a better experience for our employees and clients. We are glad to hear that you enjoyed the collaboration, client engagements, transparent leadership, coaching, and leadership programs. Your feedback concerning the lack of commitment from leaders to mentor consultants and the perceived lack of feedback is concerning to us. We strive to create an environment where all team members’ contributions are recognized and valued through timely and actionable feedback. Our consultants' collaborations with client partners play a crucial role in our success, and we want to ensure our processes reflect the true impact of our consultants’ contributions. This year, we refreshed our competency framework which demonstrates our commitment to feedback mechanisms that are transparent, effective, and foster open communication between team members and leadership. We believe that a supportive work environment is essential for the professional development of our consultants, and we are dedicated to employing robust coaching and leadership programs that meet the needs of our employees. I’m sorry that your experience at CrossCountry did not align to our vision and I would welcome a follow-up conversation with you. Thank you. – Alycia McGonegal, Organizational Development Director amcgonegal@crosscountry-consulting.com

Explore other reviews about CrossCountry Consulting

5.0
26 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working with clients and helping project teams complete their assignments. Good coordination with different departments. Knowledgeable and professional employees. Recognition for good work and opportunities to take on additional responsibilities.

Cons

Too much documentation and reporting on some projects

1.0
6 July 2026
Recommend
CEO approval
Business outlook

Pros

Some colleagues demonstrated actual competence at their work.

Cons

• Senior staff controlled which people received high-profile assignments and advancement opportunities based on personal relationships rather than merit or performance • Colleagues outside the established inner circle were routinely overlooked for roles and projects while less experienced people with better connections moved ahead repeatedly • I brought relevant qualifications and took on difficult assignments, but my career progression stalled because I lacked the relationships that mattered for advancement • Career development conversations and advancement decisions happened without transparency or input from those being affected, determined entirely by people in charge • The organization made no effort to acknowledge the pattern of favoritism or implement systems that would ensure fair consideration for all employees

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