28 Mar 2018
Crown Health Response
8yThanks for the feedback. This person is upset because they did not get promoted. I’m sorry they feel it necessary to be so negative. We don’t call our employees after hours and in fact this person would call staff after 5pm all the time and actually got written up for it. None of this could be further from the truth, as our group is very close and all care for each other. We manage standard primary care cases and with that comes charting requirements, faxes and calls with Medical Assistants. The role is very desirable because it allows for great flexibility, more than the average primary care practice. However, because there’s so much flexibility and autonomy, if a person does not have good time management and is not disciplined then charts and other tasks can get back-logged. We have implemented a “checks and balance” system to help providers not get behind. We’ve also shaved down Caseload sizes so providers have less to manage. I’m sorry this individual feels this way and I wish them the best in the future. We take feedback very seriously and will continue to work hard to refine workflow so that it can best support quality patient care while fostering work-life balance. We dearly value each employee of our group and will go the distance to ensure they have the tools they need to be highly successful.