A genuinely unpleasant place to work - Customer Service Cuckoo Fibre Employee Review

1.0
5 July 2023
Recommend
CEO approval
Business outlook

Pros

Colleagues, remote first work, MacBook provided, private healthcare & dental care

Cons

Micromanaging, poor scheduling, changes not communicated properly, no opportunity for meaningful discussion, feedback ignored and sometimes actively discouraged, pay disparities and no visible framework for progression

avatar
Cuckoo Fibre Response
2y
Thanks for sharing your feedback. We've seen quite a bit of change lately, and being a remote-first team, we've tried our best to keep everyone in the loop through team meetings, one-on-ones, all-hands, town halls, newsletters, and Slack updates. We're sorry if these didn't quite meet what you were looking for – we're always looking to do better! We also understand that substantial changes can have an impact on individuals' mental well-being. We want to assure our teams that our leadership, mental health first aiders, and people team are fully committed to supporting every member of our community during these times.

Explore other reviews about Cuckoo Fibre

3.0
3 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great team, initially plenty of independence

Cons

A lot of micro management towards the end

1.0
8 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Struggling to think of any other than it was pleasure to leave this companyf

Cons

Toxic middle managers who have no skills to manage themselves let alone other people. Promotion/ posts given on jobs for the boys. Who are People who know each other and have the same small mindset. Commission structure very poor and even force sales reps to ask customers to write 5 star reviews so reps can meet the "review targets" to get paid poor commission rates. Not able to think for yourself and organise your own day /times.. micromanaging is understatement... I can't think of anything good to write about this idiotic setup with morans for managers.. I have so many examples of things said and done by these morans however would be still typing next week to list the full issues and ridiculous things done and said

avatar
Cuckoo Fibre Response
7mo
Thank you for sharing your feedback. We’re sorry to hear your experience didn’t reflect the culture we strive for at Cuckoo. We’re proud of our strong Trustpilot score, and it’s important to be clear that reviews are always the customer’s choice. We never require or pressure anyone to seek five-star reviews, and any decision a customer makes to leave feedback is entirely their own. Promotion and progression at Cuckoo follow transparent processes based on performance and capability — not personal connections. We’re concerned to hear your comments about management and working practices. This isn’t the experience we want for our team, and we continue to invest in developing supportive, effective leadership. We appreciate your perspective and wish you well for the future. - The Cuckoo Team
See reviews by: Helpful|Rating|Date|All