Prepared to feel like a cog in a machine rather than an empowered employee - Customer Service Representative Cuckoo Fibre Employee Review

Thank you for taking the time to give us your feedback, it is very important to us. We agree that our service team have done an outstanding effort in supporting our customers, and we are grateful for all their contributions. Our customers and employees are always at the forefront of any decisions we make. We understand that this year has brought about a lot of changes to Cuckoo, and even though these changes are for the better, we understand that some individuals may struggle to adapt to new ways of working. Our management team is always there to support and encourage any team members who are struggling, as well as recognise and appreciate our top performers. It is important that you feel your feedback and voice are valued, because they are. We would encourage you to speak to our People Team to discuss your concerns further, so that we can provide you with all the support you require, and address your concerns properly.