come for the perks, stay for the headaches - Customer Success Manager CyberCare (Lithuania) Employee Review

*very low pay *unfair bonus system, performance is rated by users who mostly judge the product, not the agent’s work, so even great agents aren’t rewarded fairly. *heavy micromanagement *management pushes changes that don’t benefit employees and dismisses criticism *forced positivity, gossip, and overall odd office vibes caused by high turnover *many employees underperform, leaving a small number of competent workers overloaded with responsibilities without extra pay *high stress and pressure, leading to declining mental health