24 June 2026
DAVIDsTEA Response
5dHi there,
Thank you for the review. We’re glad to hear that you've been enjoying some of our most popular perks such as the employee discount and free tea to drink! We appreciate your feedback in regard to communication, and we’re very sorry to hear that you don’t always feel well-supported. As a current employee, our Open Door Policy encourages you to share continuous and honest feedback with managers, the HR department, or if you feel more comfortable, anonymously through our Integrity Line. Our in-store teams are essential in our mission to making tea accessible and fun for our customers, so feedback like yours is being taken seriously and shared with the appropriate departments.
Thank you,
DAVIDsTEA