15 Dec 2021
DCN Diagnostics Response
4yThank you for taking the time to leave this review of DCN. Like you, I'm proud of our team, and I believe that we employ some of the best in the field. You and your colleagues are a key part of ensuring that DCN remains a leader in POC diagnostics. For that, I'm grateful.
I'm also glad that you acknowledged not only DCN Dx's recent growth, but that we've struggled to find our footing in certain areas. In 2022, we are working with our leadership team to develop more robust communication skills company-wide. As I'm sure you're aware, it's one of the biggest challenges any company faces when scaling up. I'm pleased with the plan we've developed, and I'm excited to see the positive changes it brings. We are implementing ways to listen better, increase transparency, and create a work environment that you can be proud of and recommend.